Privacy Policy

The Privacy Act defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

If information does not disclose or enable identification of your identity, it will generally not be classified as personal information under this policy.

The personal information we collect depends on how you interact with us. It may include:

• your name, email address, phone number and postal address;
• your company name (if provided);
• details of products you purchase or enquire about, including order and transaction history;
• records of communications with us, including enquiries and complaints; and
• information you provide through our contact form or newsletter signup.

We do not collect sensitive information (such as health, racial or ethnic origin, or religious beliefs) unless you voluntarily provide it and we have your consent.

We generally collect personal information directly from you when you:

• place an order through our website (via Shopify);
• submit an enquiry through our contact form;
• subscribe to our newsletter;
• correspond with us by email, phone or social media; or
• otherwise interact with our website.

Where reasonable and practicable, we collect personal information only from you. However, we may occasionally receive information from third parties (for example, our payment processor). If so, we will take reasonable steps to notify you.

When you visit our website, we may collect technical data including your internet protocol address, browser type, device attributes, operating system, pages visited and referring uniform resource locators. We use Google Analytics and similar tools to understand how visitors use our site.

Our website uses cookies – small text files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted) to improve functionality and analyse site usage. You can configure your browser to refuse cookies, but this may limit some website features.

We collect, hold and use your personal information to:

• provide you with products and services, and process your orders;
• respond to your enquiries and communicate with you;
• send you marketing and promotional communications (where you have opted in or we are otherwise permitted to do so);
• improve our website, products and services;
• comply with our legal obligations and assist government agencies or regulators where required or authorised by law; and
• manage our business operations.

If you subscribe to our newsletter or opt in to receive communications, we may use your personal information to send you product updates, promotions and other information we believe may interest you.

Every marketing communication will include a simple way to opt out. You can also contact us at any time using the details below to unsubscribe. We will process your request promptly.

We do not use sensitive personal information for direct marketing purposes.

We do not sell or trade your personal information. We may disclose it in the following circumstances:

• to our external service providers who help us operate our business, including our e-commerce platform (Shopify), website hosting provider (Netlify), payment processors and email marketing services;
• to our related companies, if any;
• where required or authorised by law, including to comply with a court order, subpoena or similar legal process;
• where you have expressly consented, or consent may be reasonably inferred; or
• as otherwise permitted under the Privacy Act.

Where we engage external service providers, we take reasonable steps to ensure they handle your personal information in accordance with the APPs.

Some of our service providers store or process data outside Australia. In particular:

• Shopify, our e-commerce platform, may process and store data in Canada, the United States, Singapore and other countries where Shopify or its sub-processors operate; and
• Netlify, our website hosting provider, may store data in the United States and other locations where its infrastructure is maintained.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that they do not breach the APPs in relation to that information, in accordance with Australian Privacy Principle 8.

We store personal information in secure computer systems and databases operated by us or our external service providers. We implement reasonable security measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include access controls, encryption and regular security reviews.

We will take reasonable steps to destroy or de-identify personal information once it is no longer required for the purposes for which it was collected, or for any secondary purpose permitted under the APPs.

Under Australian Privacy Principle 12, you have the right to request access to the personal information we hold about you. Under Australian Privacy Principle 13, you may ask us to correct personal information that is inaccurate, out of date, incomplete or misleading.

To make a request, please contact us using the details below. We will respond within a reasonable time. There is no charge for making a request, but we may charge a reasonable fee for providing access if significant effort is involved.

There are limited circumstances in which we may refuse access or correction, as set out in the Privacy Act.

If you believe we have breached your privacy or mishandled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

We may update this policy from time to time. Any changes will be published on our website. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

If you have any questions about this policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

Email: sales@epwater.com.au

Post: Everpure Water Pty Ltd, 4 Bessemer Rd, Forrestdale WA 6112, Australia

Website: epwater.com.au